NEWS /
Chukwu is now on Shopify.
Orders from your store join the same queue, and your stock count goes back to Shopify.
What is new
Chukwu now connects to Shopify. Orders from your online store come into Chukwu Core and join the same queue as your wholesale orders from JOOR, EDI and email. Your team picks them in Chukwu Pick like any other order.
Stock goes the other way. Chukwu keeps the count of what is on your shelves and tells Shopify how many of each item you can sell, so the store shows the same number as the shelf.
How the sync works
Samples stay off the store
Shopify only sees stock meant for sale. A showroom’s samples, rep kits and closets are never offered.
How Chukwu works out the number
For each item, Chukwu starts with the units free on the shelves of the locations that sell. It takes off what open orders already need, wholesale and online, and any buffer held back. What is left is what Shopify can sell, and it is never below zero.
Only the numbers that changed are sent, all together, so Shopify hears about every change without being sent the whole catalogue each time.
When an order changes in Shopify
Orders change after they come in. A customer cancels, an item is edited out, a refund goes through, an address changes. Chukwu reads the order again and follows the change.
What a change can do depends on where the order is. Before picking, the order simply updates. During a pick, the picker is told to stop and the stock goes back on the shelf. After the order ships, the change is flagged for your team instead of being made. A cancelled order can never be picked or shipped.
Count once, then keep it
Tag your stock and count it once with Chukwu Pick or Floor. After that, picks and moves keep the number true. With smart shelves, a lifted item changes it in about a second.
Price my Shopify setupWhy it matters
When the store and the shelf disagree, you sell what you do not have or hide what you do. Both cost sales, and the usual fix is another count.
With one count kept by Chukwu, a store sale and a wholesale order come off the same stock, so neither sells what the other already took. That is how stock accuracy holds between counts.
Words on this page
Plain definitions in the glossary.
Questions
Does Chukwu replace Shopify?
No. Shopify stays your store. Chukwu runs the stock and the orders behind it.
Which locations feed Shopify?
Warehouses, unless you choose otherwise. You can say which of your locations feed each Shopify location. Showroom samples, rep kits and closets never do.
What if an order is cancelled during a pick?
Pick stops that order and the stock goes back on the shelf.
Do I need smart shelves?
No. A count with the phone is enough to start. Smart shelves keep the number true between counts.